课程时间：2020年6月2-3日/苏州
课程费用：3180元/人（含教材午餐等）
　                                                                                                                                                                                      　
谁来参加？                                                                                                                                                                        　
* 希望提升人际沟通能力的专业人士                                                                                                                                  　
　                                                                                                                                                                                      　
课程时长                                                                                                                                                                           　
* 2天（12小时）                                                                                                                                                              　
　                                                                                                                                                                                      　
有何收获？                                                                                                                                                                        　
* 树立开放的心态，理解沟通在职场中的重要性，培养自己的沟通敏锐度；                                                                      　
* 认识自己与沟通对象的特性，并能够在不同的情景中，调整沟通方式以达到沟通目标；                                                 　
* 加强倾听、表达、提问等关键技能，全面提升沟通能力；                                                                                               　
* 在不同的职场沟通情景中，根据沟通的目标、对象、内容选择运用合适的策略与技巧。                                                 　
　                                                                                                                                                                                      　
先决条件？                                                                                                                                                                        　
* 1年以上工作经验                                                                                                                                                            　
　                                                                                                                                                                                      　
为何参加？                                                                                                                                                                        　
你有没有遇到过这种情况：                                                                                                                                               　
“我觉得踏实做事比随便嚷嚷好，只有遇到我解决不了的问题时，我才会去麻烦别人，可为什么TA认为我不主动？”    　
“领导交办的事，去干就是，实在不行了，再说…可有时现实却不如我想象中容易，失控的时候怎么办？”                      　
“我的嘴皮子真不如对方溜，可如果真能说清楚，大家也不用费口舌…TA听不信，也不信我，我也不想管了。”             　
“为什么TA总是拒绝和我沟通？问TA意见也不言语，遇到困难也不提，我要怎么才能帮到TA？”                                　
……                                                                                                                                                                                    　
俗话说，酒香不怕巷子深，有真本事不怕磨，职场中需要扎实的专业能力，但更离不开高效率的沟通与表达，尤其在变化多、资源有限、说不清的情况下，更需要人与人之间的良好互动，来推动事情发展。                                                        　
研究表明，职场中70%的问题是由于沟通障碍造成的。高效沟通的员工容易建立良好的人际关系，及时有效地解决问题。沟通能力是可以通过科学的训练提升的。                                                                                                                          　
本课程通过大量调研数据分析，归纳出典型的沟通障碍，贴合真实情景；引进科学的DISC行为风格测评，帮助学员了解自己和他人的沟通风格；配以针对不同职场情境的策略与技巧，以达到提升沟通能力的目的。                                          　
　                                                                                                                                                                                      　
课程大纲                                                                                                                                                                           　
导入：本次课程的学习目标和学习规则                                                                                                                              　
自我介绍活动                                                                                                                                                                    　
第一?？椋汗赜诠低?nbsp;                                                                                                                                                         　
* 为什么要进行沟通                                                                                                                                                          　
* 沟通过程模型                                                                                                                                                                 　
* 沟通过程特点                                                                                                                                                                 　
* 沟通过程障碍                                                                                                                                                                 　
* ACE有效沟通模型                                                                                                                                                          　
小组讨论：常见的沟通障碍                                                                                                                                               　
第二?？椋汗低ㄐ奶?nbsp;                                                                                                                                                         　
* 积极负责                                                                                                                                                                        　
> 主动沟通                                                                                                                                                                       　
> 负责到底                                                                                                                                                                       　
* 开放信任                                                                                                                                                                        　
> 愿意聆听对方                                                                                                                                                                　
> 愿意分享信息                                                                                                                                                                　
> 愿意寻找双赢方案                                                                                                                                                         　
> 建立和发展信任                                                                                                                                                             　
* 自信                                                                                                                                                                               　
> 刻意练习                                                                                                                                                                       　
> 沟通准备                                                                                                                                                                       　
活动：扑克牌游戏                                                                                                                                                             　
第三?？椋汗低ㄈ现?nbsp;                                                                                                                                                         　
* 行为风格模型                                                                                                                                                                 　
* 认识自己                                                                                                                                                                        　
> 了解自己的沟通风格                                                                                                                                                      　
> 明确自己的沟通目的                                                                                                                                                      　
* 理解他人                                                                                                                                                                        　
> 了解对方的沟通风格                                                                                                                                                      　
> 了解对方的诉求                                                                                                                                                             　
> 了解对方的情绪                                                                                                                                                             　
* 了解情境                                                                                                                                                                        　
> 理解沟通的内容、目的                                                                                                                                                  　
> 选择沟通的时间、地点、方式                                                                                                                                        　
活动：学开车                                                                                                                                                                    　
第四?？椋夯鎏胗行嵛?nbsp;                                                                                                                                       　
* 积极聆听                                                                                                                                                                        　
> 聆听的不同层次                                                                                                                                                             　
> 如何积极聆听                                                                                                                                                                　
* 有效提问                                                                                                                                                                        　
> 如何有效提问                                                                                                                                                                　
> 提问的好处                                                                                                                                                                    　
> 问题的种类                                                                                                                                                                    　
> 提问的建议                                                                                                                                                                    　
活动：听力测试                                                                                                                                                                 　
第五?？椋河行П泶?nbsp;                                                                                                                                                         　
* 表达前的准备                                                                                                                                                                 　
* 非语言表达                                                                                                                                                                     　
> 距离                                                                                                                                                                              　
> 动作                                                                                                                                                                              　
> 语音                                                                                                                                                                              　
> 目光                                                                                                                                                                              　
* 语言表达                                                                                                                                                                        　
> 语言技巧                                                                                                                                                                       　
> 组织信息                                                                                                                                                                       　
活动：如何组织信息                                                                                                                                                          　
第六?？椋褐俺」低ǖ牟呗杂爰记?nbsp;                                                                                                                                    　
* 与上级沟通                                                                                                                                                                     　
* 与同事沟通                                                                                                                                                                     　
* 跨部门沟通                                                                                                                                                                     　
* 综合演练                                                                                                                                                                        　
第七?？椋鹤芙嵊胫贫ü低ǚ桨?nbsp;                                                                                                                                       　
* 转变心态、提升认知、强化技能                                                                                                                                     　
* 制定沟通方案                                                                                                                                                                 　
　                                                                                                                                                                                      　
相关课程                                                                                                                                                                           　
想要在跨部门的沟通协作上更近一步，你可能对《跨部门沟通与协作》感兴趣。
                                                                                                                                                                                         　
讲师简介                                                                                                                                                                           　
邬 女士                                                                                                                                                                             　
　                                                                                                                                                                                      　
* 背景经历                                                                                                                                                                        　                                                                                                                                                                                         　
上海财经大学 人力资源管理学士                                                                                                                                       　
曾任：某国际五百强电子制造集团大中华区培训经理（7年）、
      某国内知名培训顾问公司培训讲师及市场部经理（7年）                                                                                        　
　                                                                                                                                                                                      　
* 擅长领域                                                                                                                                                                        　
人才发展培训项目运营推广，结合胜任力模型，规划、统筹、推行组织管理人才培养项目；                                             　
从实践运用角度设计和开发职场实用课程，包括沟通，表达与呈现，PPT设计，工作效率提升等系列课程；                     　
授课风格条理清晰、轻松愉快，且控场能力强，善于聆听学员的想法，关切学员的感受，特别注重学员对学习的理解和投入，强调培训内容的实践与落地，能够根据客户实际需要灵活调整课程结构、定制案例，张驰有度。                               　
　                                                                                                                                                                                      　
* 服务客户                                                                                                                                                                        　
伟士德诚，ETN，欧姆龙，博西家电，卡夫食品，必维船级社，尼尔森，永恒力叉车，福斯中国，海拉，伊藤忠，福特中国，volvo汽车，润达，丰田，金明展示，森大厦，中石化宁波分公司，廊坊银行，广汽本田，中远航运，完美世界，捷迈，外企德科，思博伦，IBM，联想，辉山乳业，京东商城，辉瑞制药，重庆市政院，雪花啤酒，新东方，金杜律师事务所，立邦涂料，倍耐力，奇瑞研发，华泰证券，施华洛世奇，方正集团，广发银行，现代汽车，爱立信，默沙东              　
　                                                                                                                                                                                      　
* 学员反馈                                                                                                                                                                        　
“老师帮助我对沟通有较大帮助，让我在和人沟通时，思路更清晰，目的更明确，我学习了许多沟通技巧，很有帮助?？紊系牧废?，不仅纠正了我之前一些错误做法，让我更有同理心并且更有信心去和不同人打交道。老师思路清楚，讲解有层次，练习点评到位，沟通能力强。”                                                                                                                                 　
——某知名电器公司学员                                                                                                                                                  　
“讲师本人对职场沟通很有经验，为人亲切自然，语言表达也有轻有重，适合学员接受。素材的准备特别好，能抓住我们的需求，特别是一些视频的应用。我对沟通有更全面的了解，也意识到自己的情绪控制问题。”                                      　
——某知名汽车销售公司学员                                                                                                                                           　
“课程让我对PPT设计的整个过程有了完整了解，结合我工作汇报的需要，我希望能运用到实际中。讲师语言清晰，能提高学员的兴趣及热情，PPT的视觉效果让人很享受，讲解易明了，课堂气氛好。以后我做PPT能够增加视觉效果，发挥自己的创意。“                                                                                                                                                                    　
——某知名医疗器械公司学员